Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern access to and use of the HOMCRU platform, operated by HOMCRU Services Pvt Ltd (“HOMCRU”, “we”, “us”). By registering on, accessing, or using the platform — as a worker, individual customer, or business client — you agree to be bound by these Terms. If you do not agree, do not use the platform.

2. Description of Service

HOMCRU verifies, assigns, and dispatches daily-wage and skilled workers to individual customers and business clients, across categories including but not limited to loading and unloading, cleaning, shifting, and general labour. HOMCRU is an execution platform, not a job-listing marketplace: HOMCRU assigns and dispatches workers directly, rather than allowing customers to browse and select workers themselves, and offers a replacement guarantee as described in Section 7.

3. Eligibility

• Workers must be 18 years of age or older and must complete HOMCRU's verification process — identity (Aadhaar-based) verification, police verification, and a skill test where applicable — before becoming eligible for dispatch.
• Individual customers and business clients must provide accurate registration and job-request information and must be legally capable of entering into a binding agreement.

4. Worker Registration and Obligations

• Workers must provide accurate identity, address, and (where applicable) skill information at registration.
• Workers consent to police verification and background checks as a condition of registration and continued eligibility for dispatch.
• Workers must conduct themselves professionally at client and customer sites and comply with applicable site safety rules.
• HOMCRU charges no commission or fee to workers. Workers receive 100% of their agreed wage for completed work; HOMCRU's commission is charged on the client/customer side only, and is never deducted from a worker's wage. Standard payout (settlement to the worker's bank account or UPI, on the cadence described in the worker's registration) is free. Where HOMCRU offers an optional instant or on-demand withdrawal facility, a small payment-gateway charge may apply, which is a pass-through third-party processing cost and not a fee retained by HOMCRU; this charge, where applicable, will be clearly disclosed to the worker before withdrawal and applies only if the worker chooses instant withdrawal over the free standard payout.
• For Enterprise-tier placements, worker pay is subject to a guaranteed daily wage floor (currently ₹600–700/day, or the applicable state or city statutory minimum wage, whichever is higher). Workers may negotiate compensation above this floor for specialised skills or longer commitments, but pay may never be negotiated below the floor.

5. Customer and Client Obligations

• Individual customers and business clients must submit accurate job requests, including worker count, work type, location, and duration, and must provide a safe working environment at the job site.
• Business clients on the Standard Plan pay a flat monthly subscription fee covering a defined number of dispatch requests per month; requests beyond this monthly allowance are billed at HOMCRU's published overage rate.
• Business clients on the Enterprise Plan enter into negotiated pricing and service terms directly with HOMCRU for long-term or specialised placements, as set out in a separate service agreement.
• All clients must pay invoiced amounts within the payment terms specified in their applicable plan or service agreement.

6. Fees, Commission, and Payment

• HOMCRU charges a commission on individual/gig job placements, calculated as a percentage of the job's wage value, payable by the customer and added on top of the worker's wage.
• Business clients pay according to their selected plan (Standard or Enterprise), as described in Section 5.
• All fees are exclusive of applicable taxes (including GST) unless stated otherwise.
• Refunds and cancellations: HOMCRU's detailed refund and cancellation policy is being finalised and will be published on the platform before any customer payment is collected under that policy. Until published, cancellation requests will be handled on a case-by-case basis at HOMCRU's reasonable discretion.

7. Verification and Replacement Guarantee

All workers dispatched through HOMCRU undergo identity verification, police verification, and, for skilled categories, a skill test prior to onboarding.

HOMCRU provides a replacement guarantee: if a dispatched worker does not report for an assigned job or is found unsuitable, HOMCRU will use reasonable efforts to dispatch a replacement worker within the response time committed at the time of booking. Response times vary by city, time of request, and worker availability; HOMCRU does not represent that dispatch is instantaneous, and any specific response-time commitment applies only where expressly agreed in a client's service agreement or an urgent/priority-dispatch booking.

Fallback where no replacement is available: if HOMCRU is unable to dispatch a replacement worker within the committed response time despite reasonable efforts, HOMCRU will, as the client's sole and exclusive remedy for that booking, either (a) waive or refund the fee charged for that specific booking, or (b) issue a service credit of equivalent value for a future booking, at HOMCRU's discretion unless otherwise agreed in a client's service agreement. This fallback does not apply where the failure to find a replacement results from inaccurate or incomplete information provided by the client at the time of booking.

Urgent or priority dispatch requests may be available in select zones for an additional fee, subject to worker availability at the time of the request.

8. Liability and Insurance

HOMCRU acts as a facilitator that verifies, assigns, and dispatches workers. Unless expressly stated in a written agreement with a specific business client, HOMCRU is not the employer of an individually-dispatched worker.

Business clients are responsible for maintaining a safe working environment at their site in accordance with applicable law.

HOMCRU is in the process of formalising worksite insurance arrangements and a liability-allocation framework between HOMCRU, clients, and workers. Until that framework is finalised, liability for any workplace incident will be assessed on a case-by-case basis in accordance with applicable law.

To the maximum extent permitted by law, HOMCRU's aggregate liability arising out of or relating to these Terms shall not exceed the total fees paid by the relevant client or customer to HOMCRU in the three (3) months preceding the event giving rise to the claim.

9. Non-Circumvention

For Enterprise-tier placements, if a business client hires a HOMCRU-placed worker directly, through any channel, within twelve (12) months of the end of that placement, without HOMCRU's involvement, the client agrees to pay HOMCRU a placement fee as specified in the applicable service agreement.

10. Prohibited Conduct

Users may not: provide false identity or verification information; use the platform for any unlawful purpose; harass, discriminate against, or endanger workers, customers, or clients; circumvent HOMCRU's payment or dispatch systems; or misuse contact information obtained through the platform for purposes outside the scope of the assigned job.

11. Termination

HOMCRU may suspend or terminate a user's access to the platform for violation of these Terms, provision of false information, non-payment, or conduct that endangers workers, clients, customers, or the integrity of the platform.

12. Compliance with Applicable Law

HOMCRU operates in accordance with applicable Indian law, including but not limited to the Information Technology Act, 2000 and the rules made thereunder, the Digital Personal Data Protection Act, 2023, and, to the extent applicable to HOMCRU as a digital aggregator, obligations under the Code on Social Security, 2020.

13. Limitation of Liability

To the fullest extent permitted by law, HOMCRU shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the platform, including but not limited to loss of business, loss of profits, or loss of data.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Subject to any statutory grievance-redressal mechanism required by applicable law, courts at Bhubaneswar, Odisha shall have exclusive jurisdiction over disputes arising under these Terms.

15. Changes to These Terms

HOMCRU may update these Terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

16. Grievance Officer / Contact

Grievance Officer, HOMCRU Services Pvt Ltd
Registered Address: Bhubaneswar, Odisha, India
Email: info@homcru.com