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Privacy Policy

Last updated: August 2026 · HOMCRU Services Pvt Ltd

Draft notice: this policy was drafted from the business details HOMCRU provided and is meant as a working starting point, not legal advice. Because HOMCRU collects Aadhaar-based identity data and processes payments, please have a qualified lawyer review and finalise this before it goes live.

1. Who this policy covers

This Privacy Policy explains how HOMCRU Services Pvt Ltd ("HOMCRU", "we", "us") collects, uses, shares and protects information when you use the HOMCRU website and app — whether you're a customer or business booking workers, or a worker registering to receive job assignments.

2. Information we collect

From customers and businesses:

  • Name, mobile number, email address
  • Booking details: service type, location, date/time, number of workers, work instructions
  • Company name and business details, for bulk workforce enquiries
  • Payment information, processed through our third-party payment partner — HOMCRU does not store your full card or bank details

From workers:

  • Name, mobile number, gender, location and preferred work category
  • Aadhaar-based identity information, collected for biometric verification before your worker profile is activated
  • Bank or UPI details, used to pay your wages directly via IMPS
  • Work history and attendance records on the HOMCRU platform

3. How we use your information

  • To assign registered workers to customer and business bookings
  • To verify worker identity and maintain a safe, accountable workforce
  • To process payments and pay worker wages
  • To send booking confirmations, job assignments and service updates by SMS, WhatsApp, email or call
  • To improve HOMCRU's services and respond to support requests

4. How we share your information

HOMCRU does not sell your personal information. We share information only where necessary:

  • With payment processors, to complete bookings and wage payouts
  • With SMS/WhatsApp/notification providers, to send you updates
  • With government verification systems, for Aadhaar-based identity checks required to activate a worker profile
  • With law enforcement or regulators, where legally required

Customers and workers are never shown each other's personal contact details directly — HOMCRU coordinates bookings and job assignments centrally.

5. Data retention

We retain your information for as long as your account is active, and afterward as required to meet our legal, tax and regulatory obligations.

6. Data security

We use reasonable technical and organisational measures to protect your information, including for sensitive data such as Aadhaar details. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your rights

You can request access to, correction of, or deletion of your personal information by writing to us at homcruservices@gmail.com. Certain worker verification records may need to be retained as required by law even after a deletion request.

8. Children's privacy

HOMCRU's services are not directed at anyone under 18. Both customers booking services and workers registering with HOMCRU must be 18 years or older.

9. Grievance Officer

As required under Indian IT Rules, HOMCRU will appoint a Grievance Officer to address privacy-related complaints. [Name, designation and contact details to be added.]

10. Governing law

This policy is governed by the laws of India, with courts in Odisha having jurisdiction over any disputes.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "last updated" date.

12. Contact us

Questions about this policy can be sent to homcruservices@gmail.com or +91 98619 12261.