Privacy Policy

1. Introduction

HOMCRU Services Pvt Ltd (“HOMCRU”, “we”, “us”, “our”) operates the HOMCRU platform (website and mobile application) that verifies, assigns, and dispatches workers to individual customers and business clients across India. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have over your data, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian law.

By registering on or using the HOMCRU platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the platform.

2. Who This Policy Applies To

• Workers registering to find work through HOMCRU
• Individual customers requesting a worker for personal or household jobs
• Business clients (malls, warehouses, factories, construction sites, and other enterprises) requesting bulk or long-term worker placements

3. Information We Collect

3.1 From Workers

• Full name, date of birth, gender, phone number, email address
• Aadhaar number and Aadhaar-linked details, collected solely for identity verification
• PAN details, where applicable
• Residential address and proof of address
• Photograph, for identity confirmation at dispatch
• Police verification and background-check records
• Bank account or UPI details, and payout preference (standard payout or optional instant withdrawal), for wage payment
• Skill category, skill-test results, and certifications, where applicable
• Work history, attendance, and check-in / check-out records, including site location at the time of check-in/out where location services are enabled
• Loyalty and performance ratings generated from completed jobs

3.2 From Individual Customers

• Name, phone number, email address
• Service address / job location
• Payment details (processed by a third-party payment gateway; HOMCRU does not store full card numbers)
• Job request and booking history

3.3 From Business Clients

• Company name, GSTIN (where applicable), registered business address
• Authorised contact person's name, designation, and contact details
• Billing and invoicing information
• Worker request history and platform usage data

3.4 Automatically Collected Information

• Device information, IP address, and app usage/log data
• Location data, where enabled, for dispatch accuracy and check-in / check-out verification

4. How We Use Your Information

• To verify a worker's identity, conduct police verification, and confirm eligibility to work (18 years or older)
• To match and dispatch workers against customer and client requests
• To process payments, subscription billing, and invoicing
• To administer HOMCRU's replacement guarantee and manage service quality
• To send service updates, job confirmations, and support communications
• To comply with applicable law, including labour-related record-keeping and, where applicable to HOMCRU as a digital aggregator, obligations under the Code on Social Security, 2020
• To improve the platform through aggregated, anonymised usage analysis
• To investigate and resolve complaints, disputes, and grievances

5. Legal Basis for Processing

We process personal data on the basis of your consent, the necessity of processing to perform our contract with you (facilitating verified work dispatch), and to comply with our legal obligations, including identity verification and statutory record-keeping requirements.

6. Sharing of Information

HOMCRU does not sell personal data. We may share personal data with:

• Police authorities and background-verification agencies, to conduct required checks
• Payment processors and banking partners, to process wages, fees, and invoices — including, where a worker opts for instant/on-demand withdrawal instead of the free standard payout, the transaction data needed to process that withdrawal and disclose any applicable pass-through processing charge
• Business clients, limited strictly to the information required to confirm a dispatched worker's identity and verification status
• Government or regulatory authorities, where required by law
• Service providers supporting our operations (for example, cloud hosting and communication providers), under confidentiality obligations

7. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data for as long as necessary to provide our services, meet our legal and statutory record-keeping obligations, resolve disputes, and enforce our agreements. Aadhaar-linked data is retained only for as long as necessary for verification purposes, consistent with applicable law.

9. Your Rights

Subject to applicable law, including the DPDP Act, you have the right to:

• Access the personal data HOMCRU holds about you
• Request correction of inaccurate or incomplete data
• Withdraw consent, where processing is based on consent
• Request erasure of your data, subject to HOMCRU's legal retention obligations
• Raise a grievance with HOMCRU's Grievance Officer (Section 12) or, where applicable, with the Data Protection Board of India

10. Children's Privacy

HOMCRU's services are available only to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the platform or by email. Continued use of HOMCRU after such changes take effect constitutes acceptance of the updated policy.

12. Grievance Officer / Contact

For questions, data requests, or grievances relating to this Privacy Policy, please contact:

Grievance Officer, HOMCRU Services Pvt Ltd
Registered Address: Bhubaneswar, Odisha, India
Email: info@homcru.com